Cultural-Dialogues for Patient Safety

One step ahead was to adapt ICL’s Cultural-Dialogues for the health care sector.
Cultural-Dialogues have been successfully implemented in different industries such as process, manufacturing and the social sector (see other case studies).
The goal of Cultural-Dialogues is to institutionalize an ongoing learning and change process based on scientific findings of highly reliable organizations in order to shape the overall safety and quality performance (Gebauer, 2017).

Due to the positive feedback, we continued training internal facilitators for conducting Cultural-Dialogues at UniversitätsSpital Zürich.
The facilitator training was an important prerequisite to roll-out this method to a large number of employees and to further institutionalize the approach within the organization.